At Lakulah, we want every customer to feel secure when shopping through our platform. While most orders arrive smoothly, here’s how we handle the rare cases when something goes wrong:
When Returns Apply
We only accept returns in specific situations:
The item received is not the one ordered
The product arrives damaged or defective
What You Need To Do
If you ever receive a wrong or damaged item:
Report it immediately to our team.
Provide photos or a short video to clearly show the issue.
Make sure the product is sent back within 7 days of delivery. Requests beyond this timeframe will no longer qualify for a refund or replacement.
How Lakulah Handles It
Our support team manages disputes on your behalf—covering concerns like returns, damaged items, or shipping discrepancies.
Once verified, we will process your refund or replacement as quickly as possible.